My product is printing blank pages from Windows or my Mac. What should I do?

  • Try the following solutions:
    • Make sure you are not using paper with holes punched in it. If you are, try using plain paper.
    • Try to make a copy. If the page is fine, try the solutions below. If the page comes out blank, run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
    • Make sure you selected the correct paper size settings in your printing program and printer software.
    • Try printing a different document to determine if the problem is limited to one document. If it is, try recreating the document (with copy and paste, for example).
    • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software by doing one of the following:
    • Windows: Access your print settings, click the Maintenance tab, then click the Speed & Progress button. Select Skip Blank Page.

      OS X: Access your print settings and select Extension Setting from the print options pop-up menu. Select Skip Blank Page.
    • If the above solutions do not work, contact support.
    • Note: Transparencies, hole punched paper, and vellum paper are not supported.
    Related references
    Copy Documents
    Check the Print Head Nozzles
    Clean the Print Head
Published:  May 6, 2010 Was this helpful?​ Thank you for the feedback!
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