My printout has incorrect or missing colors. What should I do?

  • The problem could be due to a software setting, the product's condition, or the paper you're using. Check the following:
    • Print a nozzle check pattern. If there are gaps or the pattern is faint, clean the print head.
    • Epson inks, specialty papers, and printers are designed to work together. For the best results, use genuine Epson ink and paper.
    • If you're printing from a computer, make sure you selected the correct Media Settings (Windows) or Printer Settings (Mac OS X) in the printer driver. Or if you're printing from an ICC-compliant application such as Adobe Photoshop, try printing using a color managed workflow.

      Windows

      Mac OS X
    • Check the ink cartridge status. If any ink cartridge is low, you may need to replace it to improve print quality.
Published:  Feb 24, 2011 Was this helpful​? Thank you for the feedback!
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