My printout has incorrect or missing colors. What should I do?

  • The problem could be due to a software setting, the product's condition, or the paper you're using. Check the following:
    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software.
    • Make sure the paper Type or Media Type setting matches the paper you loaded.
    • Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
    • For best results, use genuine Epson ink and paper.
    • Clean the print head.
    • The ink cartridges may be old or low on ink, and you may need to replace them.
    • Try turning off Fix Photo in the printer software.
    • Try changing the Gamma setting in your printer software.
    • Use a color management system. Try using the ICM setting.
    • After you print, the colors on your printout will need some time to set as the ink dries. During this time, the colors may look different than you expect. To reduce the drying time, avoid stacking your prints on top of each other.

    Related references
    Print Head Cleaning
    Available Epson Papers
    Selecting Advanced Print Settings - Windows
    Managing Color - Mac OS X 10.5/10.6/10.7
    Managing Color - Mac OS X 10.4
    Replacing Ink Cartridges
Published:  Sep 23, 2011 Was this helpful?​ Thank you for the feedback!
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