I cannot scan from my computer with Epson Scan. What should I do?

  • Try these solutions:
    • Make sure your product is turned on and any interface cables are securely connected at both ends.
    • If the product is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
    • Make sure Epson Scan is selected in your scanning program.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan.
    • Try restarting your computer.
    • If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.

    Related references
    Install Software
    Scanning with Mac OS X 10.6/10.7
Published:  Sep 23, 2011 Was this helpful?​ Thank you for the feedback!
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