I see an ink recognition message after inserting the ink cartridges provided with my product. What should I do?
The inks may not be seated properly, Epson recommends reseating the ink cartridges.
Do the following:
- Press the OK button.
- Open the scanner unit.
- Remove all the ink cartridges. (Squeeze the tab on each cartridge and lift the cartridge up to remove it.) Note: Make sure you have removed the yellow tape from the bottom of each ink cartridge.
- Insert the ink cartridges and push down each ink cartridge until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
- Close the scanner unit.
- Press the OK button. The printer will start charging the inks.
Published: Mar 13, 2012 Was this helpful? Thank you for the feedback!