My product doesn't detect my photos placed on the scanner glass when I use the reprint/restore function on the control panel. What should I do?
Try the following solutions:
- Make sure the scanner glass glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
- Make sure the photos are placed on the scanner glass correctly.
- If you're placing multiple originals on the scanner glass, make sure they are at least 0.8 inch (20 mm) away from each other and from the edge of the scanner glass.
Placing Originals on the Scanner Glass
Published: Sep 12, 2011 Was this helpful? Thank you for the feedback!