My printout has incorrect or missing colors. What should I do?

  • The problem could be due to a software setting, the product's condition, or the paper you're using. Check the following:
    • Make sure the Mac OS X printer software is not set to print in Grayscale.
    • The print head nozzles may need cleaning.
    • The ink cartridges may be old or low on ink, and you may need to replace them.
    • Try turning off Photo Enhance in the Windows printer software.
    • Try changing the Gamma setting in your Windows or Mac OS X printer software.
    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system in Windows or Mac OS X to get as close as possible or use a color-managed workflow.
    • For best results, use genuine Epson ink and paper.
    Related references
    Select Printer Settings
    Clean the Print Head
    Replace Ink Cartridges
    Select Basic Options
    Use Advanced Color Controls
    Macintosh Printing
Published:  Apr 28, 2011 Was this helpful?​ Thank you for the feedback!
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