I see the message Network Connection Failed when I install my product's wireless network software. What should I do?

  • Check the following:
    • Make sure there aren't any access restrictions (such as MAC address filtering) set on the wireless router. If access restrictions are set, register the product's MAC address on the router. Print a network status sheet to obtain the MAC address. Then see your router's manual for instructions.
    • Make sure that the product is turned on and connected to your network. If your connection is wireless, the WiFi light turns on when the product is connected. If it doesn't appear, remove and reinsert the CD to reinstall the product software.
    • Try moving the product to a different location.
    Related references
    Print a Network Status Sheet
Published:  Apr 28, 2011 Was this helpful?​ Thank you for the feedback!
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