My printout contains garbled characters when I print from Windows or my Mac. What should I do?

  • If incorrect characters appear in your prints, try these solutions before reprinting:
    • Make sure any interface cables are securely connected at both ends.
    • In Windows, clear any stalled print jobs from the Windows Spooler:
      • Windows 7: Click and select Devices and Printers. Right-click your product name, select See what's printing, select your product name again if necessary, right-click the stalled print job, click Cancel, and click Yes.
      • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, select Open, right click the stalled print job, click Cancel, and click Yes.
      • Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.
    • Make sure your product is selected as the printer in your printing program.
    • If your product is connected to a USB hub, connect it directly to your computer instead.


Published:  Jan 24, 2012 Was this helpful​? Thank you for the feedback!
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