My printout has lines running through it. What should I do?

  • Try the following:
    • Make sure the print head nozzles are not clogged.
    • Select a higher Quality Option or Print Quality and turn off High Speed mode in the Windows, Mac OS X 10.4, or Mac OS X 10.5 and 10.6 product software.
    • Make sure the paper Type or Media Type setting matches the paper you loaded.
    • Make sure the printable side of the paper is faceup. It's usually brighter or whiter.
    • Align the print head.
    • Your product won't operate properly if it's tilted or at an angle. Place it on a flat, stable surface that extends beyond the base in all directions.
    • The ink cartridges may need replacing.

    Related references
    Clean the Print Head
    Align the Print Head
    Replace Ink Cartridges
    Print From Your Computer
    Load Paper
Published:  May 17, 2011 Was this helpful​? Thank you for the feedback!
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