My printout has incorrect or missing colors. What should I do?

  • The problem could be due to a software setting, the product's condition, or the paper you're using. Check the following:
    • Make sure Black/Grayscale is not selected in your product software.
    • For best results, use genuine Epson ink and paper.
    • The print head nozzles may need cleaning.
    • The ink cartridges may be old or low on ink, and you may need to replace them.
    • Try turning off Fix Photo in the product software.
    • Try changing the Gamma setting in your product software.
    • Use a color management system. Try using the ICM (Windows) or ColorSync (Mac OS X 10.4) setting.

      In Mac OS X 10.5 and 10.6, you can select ColorSync from the Color Matching pop-up menu.
    • In Windows, try enabling or disabling the Allow Applications to Perform ICM Color Matching setting. To access this setting, click the Speed & Progress button in the Maintenance tab of the product settings window.
    • On a Macintosh, change the Color setting to Color in the Print Settings menu.

    Related references
    Print From Your Computer
    Clean the Print Head
    Replace Ink Cartridges
Published:  May 17, 2011 Was this helpful​? Thank you for the feedback!
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