I see a communication error when I try to print with a USB connection. What should I do?
Try the following:
- Make sure the USB cable is a shielded "AB" cable not more than 10 feet long.
Note: Do not use devices that extend the length of the cable because they can cause signal degradation.
- If you're using a USB hub with your product, connect the product directly to your computer.
Note: Do not connect through a USB keyboard. The keyboard acts like a hub and can interfere with signal transmission.
- Use a different port on your computer.
- Make sure there is no error on the product.
Published: Oct 25, 2011 Was this helpful? Thank you for the feedback!