I'm having problems installing the software for a wired network connection. What should I do?

  • Check the following:
    • Make sure all applications (including any screen savers, virus protectors, and firewall software) are closed before you install the software. If any applications were open, uninstall and then reinstall the printer software.
    • If you see an error message or your software doesn't install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.
    • Uninstall and then reinstall the printer software.
    Related references
    Uninstalling Product Software - Windows
    Uninstalling Product Software - Mac OS X
    Solving Network Problems
Published:  Oct 25, 2011 Was this helpful​? Thank you for the feedback!
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