I'm having problems installing the software for a wireless network connection. What should I do?

  • Check the following:
    • If you see blank lines instead of your Network name (SSID) in the Choose a Wireless Network window, make sure your Network name is not set to Hidden. See the router or access point's documentation for details on changing the setting.
    • Make sure all applications (including any screen savers, virus protectors, and firewall software) are closed before you install the software. If any applications were open, uninstall and then reinstall the printer software.
    • If you see an error message or your software doesn't install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.
    • Uninstall and then reinstall the printer software.

    Related references
    Uninstalling Product Software - Windows
    Uninstalling Product Software - Mac OS X
    Solving Network Problems
Published:  Oct 25, 2011 Was this helpful?​ Thank you for the feedback!
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