My product is printing blank pages from Windows or my Mac. What should I do?

  • Try these solutions:
    • Make sure you selected the correct paper size settings in your printing program and printer software.
    • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
    • Make sure your product is selected as the printer in your printing program.
    • If a blank page exists in a document you are printing and you want to skip printing it, select Skip Blank Page setting in your printer software.
    • Follow these steps to enable it:

      Windows:
      1. Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer and select Printing Preferences.

        Windows 7: Click , and select Devices and Printers.

        Windows Vista: Click , and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers.

        Windows XP: Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes.
      2. Right-click your printer icon, and then select Printing Preferences.
      3. Click the Maintenance tab, then select the Extended Settings button.
      4. Click on Skip Blank Page.
      5. Click OK as necessary to save your settings.
      Mac OS X:
      1. In the Apple menu or the Dock, select System Preferences.
      2. Select Print & Fax or Print & Scan, select your product, and select Options & Supplies.
      3. Select Driver. You see this screen:
      4. Select On for Skip Blank Page and click OK.
    Related references
    Print Head Nozzle Check
    Print Head Cleaning
    Selecting Basic Print Settings - Windows
    Selecting Basic Print Settings - Mac OS X
    Selecting Printing Preferences - Mac OS X
Published:  Jun 8, 2012 Was this helpful​? Thank you for the feedback!
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