I'm having paper feed problems. What should I do?

• See the solutions for your problem type below.

  Paper Feeding Problems

  If you have problems feeding paper, try these solutions:

  • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it against the right side, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette.
  • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
  • Do not load more than the recommended number of sheets.
  • If paper jams when you print on both sides of the paper, try loading fewer sheets.
  • For best results, follow these guidelines:
    • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
    • Load paper in the cassette printable side down.
    • Do not load binder paper with holes in the cassette.
    • Follow any special loading instructions that came with the paper.
  Related information
  Loading Paper
  

  Paper Jam Problems Inside the Product

  If paper has jammed inside the product, follow the steps below to clear the jam.

  1. Cancel the print job, if necessary.
  2. Remove any jammed paper from the rear paper feed slot.

     

  3. Lift the scanner unit.

     

     Caution:

     Do not touch the flat white cable inside the printer. Do not lift the scanner unit while the document cover is open.

  4. Remove any paper inside, including torn pieces.

     

     

  5. Close the scanner unit.
  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

  Paper Jam Problems in the Duplexer (Rear Cover)

  If paper has jammed in the duplexer (rear cover), follow the steps below to clear the jam.

  1. Cancel the print job, if necessary.
  2. Press the tabs and remove the duplexer (rear cover).

     

  3. Carefully remove any jammed paper.

     

  4. Remove any jammed paper from the duplexer.

     

     

  5. Open the duplexer.

     

  6. Carefully remove any jammed paper stuck inside.

     

  7. Reattach the duplexer.

     

  8. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

  Paper Jam Problems in the Paper Cassette

  If paper has jammed in a paper cassette, follow the steps below to clear the jam.

  1. Cancel the print job, if necessary.
  2. Pull out the paper cassette, then carefully remove any jammed paper.

     

     Note: If you cannot pull out the cassette, turn the product off, unplug it, and disconnect any cables. Then carefully stand the product on its side and remove the cassette.

     

  3. Carefully remove any paper jammed inside the product.

     

  4. Gently insert the paper cassette.
  5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

  Document Jams in the Automatic Document Feeder

  If you have problems with document jams in the automatic document feeder (ADF), follow the steps below to clear the jam.

  1. Cancel the print job, if necessary.
  2. Remove your originals from the ADF.
  3. Open the ADF cover.

     

     Caution:

     Make sure you open the ADF cover before removing any jammed pages. Otherwise the product may be damaged.

  4. Carefully remove any jammed pages.

     

  5. Close the ADF cover, then open the document cover.

     

  6. Carefully remove any jammed pages in the direction shown.

     

  7. Close the document cover.
  8. Raise the ADF input tray.

     

  9. Carefully remove any jammed pages.

     

  10. Lower the ADF input tray to its original position.
  11. Reload your originals.

      Caution:

      Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure your originals are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.

  12. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.