How should I transport my product?
If you need to ship your product or transport it a long distance, prepare it for transportation as described here.
Caution: During transportation and storage, follow these guidelines:
- Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
- Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing.
- Turn off the product.
- Lift up the scanner unit and check to see if the ink cartridge holder is in the far right position (the home position). If not, turn on the product, wait for the ink cartridge holder to move, then turn the product off again.
- Secure the ink cartridge holder to the case with tape.
- Lower the scanner unit.
- Remove all the paper from the product.
- Unplug the power cable.
- Disconnect any connected cables.
- Close the output tray and paper support.
- Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product.
Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage your product.
Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder before turning on your product. If print quality has declined when you print again, clean and align the print head.Related concepts
Print Head Alignment
Print Head Cleaning