I see an ink recognition message after inserting the ink cartridges provided with my product. What should I do?
Do the following:
- Press the OK button.
- Lift up the scanner unit.
- Remove all ink cartridges. (Squeeze the tab on each cartridge and lift the cartridge straight up to remove it.)
Note: Make sure you have removed the yellow tape from the side of the ink cartridge.
- Insert the ink cartridges into the holder and push down each ink cartridge until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
- Lower the scanner unit.
- Press the OK button. The printer will start charging the inks.
Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.
Caution: Do not lift up the scanner unit when the document cover is open.
Published: Feb 1, 2013 Was this helpful? Thank you for the feedback!