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I see the message Printer is Offline when I try to print in Windows. What should I do?

    Make sure your product is turned on, then do the following:

    • Windows 8: Navigate to the Start screen, right-click the screen, and select All Apps. Select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer icon, click See what's printing, and select Printer and then select Use Printer Offline.
    • Windows 7: Click , and select Devices and Printers. Double-click your printer icon, click See what's printing, and select Printer and then select Use Printer Offline.
    • Windows Vista: Click , and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer icon, and then select Use Printer Online.
    • Windows XP: Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your printer icon, and then select Use Printer Online.
    • Mac OS X: Open the menu and select System Preferences > Print and Fax or Print and Scan. Select your printer, then click - to remove the printer. Click +, select your printer and click Add to add the printer back on the printer queue.

    If the steps above did not help, check the solutions below for your connection type:

    USB connection

    • Check the product for an error. If there's an error, see the product's User's Guide for instructions on how to correct the error.
    • Make sure you are choosing the correct printer when printing. If there are multiple copies of the same printer driver, remove the ones not in use.
    • Make sure the USB cable is a shielded "AB" cable not more than 6.5 feet (2 meters) long.

      Note: Do not use devices that extend the length of the cable because they can cause signal degradation.

    • If you're using a USB hub with your printer, connect the printer directly to your computer.

      Note: Do not connect through a USB keyboard. The keyboard acts like a hub and can interfere with signal transmission.

    • Connect the USB cable to another USB port on your computer.
    • Use a different USB cable.
    • If the solutions above do not help, contact Epson support for more help.

    Wireless connection

    • Make sure you're choosing the correct printer when printing. If there are multiple copies of the same printer driver, remove the ones not in use.
    • Check the lights on the product for an error. If there's an error, see the product's User's Guide for instructions to correct the error.
    • Make sure your product is connected to your network. If the WiFi light on your product is off, you'll need to re-establish the WiFi connection.

      If your router has a WPS button, press the WPS button, then press the Wi-Fi button on the product for 3 seconds. After 1 minute, the WiFi connection light should be on. If the light is on, the connection has been re-established. If the light is off or flashing, try the solutions below.

      • Check the router for error messages and see your router's documentation to clear the error.
      • Make sure the product is within range of the wireless router or wireless access point.
      • Avoid placing the printer near a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a filing cabinet.
      • If the solutions above do not help, contact Epson support for more help.
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Published:  Aug 6, 2012 Was this helpful​? Thank you for the feedback!
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