I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?

  • The cartridge may not be seated properly, and may need to be reseated.
    1. Turn on your product.
    2. Lift up the printer cover.

      Caution: Do not touch the flat white cable inside the printer.

    3. Push down the cartridge until it clicks into place. (If the cartridge is properly seated already, you may not hear a click.)
    4. Close the printer cover.
    5. The printer will start charging the cartridge.
Published:  Mar 21, 2013 Was this helpful?​ Thank you for the feedback!
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