My product doesn't detect my photos placed on the scan bed when I use the Copy/Restore Photos option on the control panel. What should I do?

  • Try the following:
    • Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
    • Make sure the photos are placed on the scan bed correctly.

    Placing Originals on the Scanner Glass

    You can place originals up to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
    1. Open the document cover.
    2. Place your original facedown on the scanner glass with the top facing as shown. Slide the original to the edges of the indicated corner.

      Note: You can place multiple originals on the scanner glass. Just make sure they are at least 0.8 inch (20 mm) away from each other.

    3. Close the document cover gently to keep your original in place.
    Related information
Published:  Jul 11, 2013 Was this helpful?​ Thank you for the feedback!
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