My product doesn't detect my photos placed on the scan bed when I use the Copy/Restore Photos option on the control panel. What should I do?
Try the following:
- Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
- Make sure the photos are placed on the scan bed correctly.
Placing Originals on the Scanner GlassYou can place originals up to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
- Open the document cover.
- Place your original facedown on the scanner glass with the top facing as shown. Slide the original to the edges of the indicated corner.
Note: You can place multiple originals on the scanner glass. Just make sure they are at least 0.8 inch (20 mm) away from each other.
- Close the document cover gently to keep your original in place.
Published: Jul 11, 2013 Was this helpful? Thank you for the feedback!