I cannot scan from my computer with the Image Capture application. What should I do?

Try the following:

• Make sure the product is turned on and securely connected to your computer or USB hub or try connecting the product directly to your computer.
• If your product is connected to a USB hub, try the following:
  • Make sure the USB hub is turned on.
  • Make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
  • Connect the product directly to your computer.
• Try updating the application on your Mac by selecting Software Update in the menu.
• If the above steps do not help, contact Epson support.