I cannot scan from my computer with the Image Capture application. What should I do?

  • Try the following:
    • If you're using a USB connection, make sure the product is turned on and securely connected to your computer or USB hub, or try connecting the product directly to your computer.
    • If your product is connected to a USB hub, try the following:
      • Make sure the USB hub is turned on.
      • Make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
      • Connect the product directly to your computer.
    • Try updating the application on your Mac. To update the application, do one of the following:
      • OS X 10.10.x: Select the menu > App Store > Updates.
      • OS X (other versions): Select the menu > Software Updates.
    • If the above suggestions do not help, contact Epson support.
Published:  Apr 24, 2014 Was this helpful?​ Thank you for the feedback!
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