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I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?

    The ink cartridges may not be seated properly and may need to be reseated.
    1. Make sure that the CD/DVD tray is not inserted for printing.
    2. Turn on your product. If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and press OK. Then select Yes, replace now and press OK.
    3. Lift up the scanner unit.
    4. Press the bottom of the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)

    5. Close the scanner unit.
    6. The product starts priming the ink.
Published:  Dec 3, 2013 Was this helpful​? Thank you for the feedback!
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