I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?

  • Disconnect the USB cable and uninstall the product software, then reinstall the software.

    Before reinstalling the software, check for the following:

    • Make sure the product is not connected to your computer. You must connect the product to your computer at the correct time to make sure the driver is installed correctly on your computer.
    • Make sure your system meets the requirements.
    • Make sure all applications (including any screen savers, virus protectors, and firewall software) are closed.
    • Make sure you have administrative rights or software installation privileges to your computer.
    Related references
    Windows System Requirements
    OS X System Requirements
Published:  Mar 9, 2015 Was this helpful?​ Thank you for the feedback!
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