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I'm having paper feed problems. What should I do?

    If you have problems feeding paper, try these solutions:

    • Place the product on a flat surface.
    • If the battery is running low, connect the AC adapter.
    • If paper does not feed for printing, remove it. Then reload it in the rear paper feed against the right side and beneath the tab. Slide the edge guide against the edge of the paper.
    • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
    • If paper jams when you print on both sides of the paper, try loading fewer sheets.
    • Make sure your paper meets the specifications for your product.
    • Make sure the paper size and paper type settings on the control panel are correct.
    • For best results, follow these guidelines:
      • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
      • Load paper in the rear paper feed printable side up.
      • Follow any special loading instructions that came with the paper.
    Related references
    Paper Jam Problems in the Rear Paper Feed
    Paper Jam Problems Inside the Product
    Paper Specifications
    Related information
    Loading Paper
Published:  Jun 21, 2018 Was this helpful​? Thank you for the feedback!
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