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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Enterprise WF-C20590

What does the message on my product's LCD screen mean?

    See below.

    Product Status Messages

    You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. You can also check for errors by selecting Job/Status > Printer Status.

    Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.

    LCD screen message Condition/solution
    Printer error. Turn the power off and on again. For details, see your documentation. Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product, and disconnect any optional installed units. If the error persists, contact Epson for support.
    Printer error. For details, see your documentation. Non-printing features are available. The product may be damaged, but features such as scanning are still available. Contact Epson for support.
    Cannot print because XX is out of order. You can print from another cassette. Turn the product off and then back on again. Reinsert the indicated paper cassette. If the error persists, contact Epson for support.
    HDD error. Turn the power off and on again. If the error continues, contact Epson support. The hard disk drive is damaged. You may not be able to copy or print documents that contain images. Contact Epson for support.
    XX is nearing the end of its service life. A consumable part in your product needs to be replaced. Contact Epson for support.
    You need to replace the following ink cartridge(s). Confirm the procedure, and then replace them. Replace the indicated ink cartridge(s).
    No dial tone detected. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
    Failed to receive faxes because the fax data capacity is full. Touch the Job/Status at the bottom of the Home Screen for details. Select Job/Status > Printer Status and resolve any errors that are preventing faxes from printing. Make sure the product is connected to a computer and remove any connected external USB devices.
    The combination of the IP address and the subnet mask is invalid. See your documentation for more details. There is a problem with the network connection to your product. Set up your product on the network again.
    To use cloud services, update the root certificate from the Epson Web Config utility. Access the Web Config utility and update the cloud service root certificate.
    Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Make sure the printer port is correctly configured. In Windows, make sure the port is set to a USBXXX setting for a USB connection or EpsonNet Print Port for a network connection.
    Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.
    Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you need help, contact Epson for support.
    Related tasks
    Accessing the Web Config Utility
    Checking for Software Updates
    Selecting the Line Type
    Connecting a Telephone or Answering Machine
    Removing and Installing Ink Cartridges
    Related references
    Where to Get Help
    Related information
    Wi-Fi or Wired Networking

    Job Status Error Codes

    If a printing, scanning, copying, or faxing job does not complete successfully, you can check the error code for the reason. Select Job/Status > Job/Status to view the error codes.

    Code Condition/solution
    001 The product was turned off by a power failure.
    101 Memory is full. Reduce the size of the print job.
    102 Collated printing has failed due to a lack of available memory. Reduce the size of the print job or print one copy at a time.
    103 Print quality was decreased due to a lack of available memory. If the quality of the printout is unacceptable, try simplifying the page by reducing the number of graphics or the number and size of the fonts.
    104

    131

    Reverse order printing has failed due to a lack of available memory. Reduce the size of the print job or print in standard order.
    106 Cannot print from the computer due to access control settings. Contact your product administrator.
    107 User authentication failed and the job has been canceled. Contact your product administrator.
    108 Confidential job data was deleted when the product was turned off.
    109 The received fax was already deleted.
    110 The job was printed 1-sided because the loaded paper does not support 2-sided printing.
    111 Available memory is running low. Reduce the size of the print job.
    120 Cannot communicate with a server using an open platform. Check the server or network for errors.
    130 Collated printing has failed due to a lack of available memory. Reduce the size of the print job or change the collate settings.
    132 Cannot print due to a lack of available memory. Reduce the size of the print job.
    133 Cannot print 2-sided due to a lack of available memory. Only one side will print. Reduce the size of the print job.
    141 HDD error. The job is canceled. Contact Epson for support.
    151 Cannot print because the user name associated with the confidential job does not match.
    201 The product's memory is full. You can send pages individually, or print received faxes and delete them to free up memory space.
    202 The line was disconnected by the recipient's fax machine. Wait a moment, then try again.
    203 The product cannot detect a dial tone. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
    204 The recipient's fax machine is busy. Wait a moment, then try again.
    205 The recipient's fax machine does not answer. Wait a moment, then try again.
    206 The phone cable is incorrectly connected to the product's LINE and EXT ports. Connect the phone cable correctly.
    207 The phone cable is not connected. Connect the phone cable.
    208 The fax could not be sent to some of the specified recipients. Print a fax log to check which recipients failed to receive the fax. If the Save Failure Data setting is turned on, you can resend a fax by selecting Job Status in the Job/Status menu.
    301

    401

    There is not enough storage space available to save the data in the external memory device. Clear space on the device or use a different device.
    302

    402

    The external memory device is write-protected. Disable write protection.
    303 No folder is available for saving the scanned file. Create a folder or use a different memory device.
    304

    404

    The external memory device has been removed. Reinsert the device.
    305

    405

    An error occurred while saving data to an external memory device. Reinsert the memory device or use a different device.
    306 The product's memory is full. Wait until current jobs are finished processing.
    311

    321

    411

    421

    A DNS error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > TCP/IP and check the DNS settings for the server, computer, or access point.
    312

    412

    An authentication error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings and check the server settings.
    313

    413

    A communication error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings and check the server settings.
    314 The data size exceeds the maximum size for the attached files. From the Home screen, select Scan > Email > Scan Settings and scroll down to select Attached File Max Size. Increase the setting or lower the file size of the scanned image.
    315

    327

    The memory is full. Wait for current jobs to finish and try again.
    322 An authentication error occurred while scanning. From the Home screen, select Scan > Network Folder/FTP > Keyboard > Location and check the settings.
    323

    331

    A communication error has occurred while scanning. From the Home screen, select Scan > Network Folder/FTP > Keyboard > Location and check the settings. You can also print a network status sheet to check the network connection.
    324 A file with the same name already exists in the specified folder for scanning. Delete the duplicate file or change the file name prefix. From the Home screen, select Scan > Scan Settings > File Settings.
    325

    326

    There is not enough storage space available in the specified folder. Increase the storage space in the specified folder, delete unnecessary files, or lower the file size of the scanned image.
    328 The destination for scanning was wrong or the destination does not exist. From the Home screen, select Scan > Network Folder/FTP > Keyboard > Location and check the settings.
    329 The scanned image size exceeds the maximum limit for the Network Folder/FTP scan option. Lower the scanning resolution or increase the compression ratio.
    332 There is not enough space available for saving the scanned files in the specified folder. Delete unnecessary files from the specified folder.
    333 The destination could not be found because the destination information was uploaded to the server before sending the scanned data. Select the destination again.
    334 An error occurred while sending the scanned data.
    341 A communication error has occurred while scanning. Make sure the product is connected to the computer or network correctly and that you installed Document Capture Pro or Document Capture. Make sure the Event Manager program is not being blocked by your firewall or security software.
    422 An authentication error has occurred while faxing. From the Home screen, select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings and check the settings for the folder selected in Destination.
    423 A communication error has occurred while faxing. From the Home screen, select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings. Select the arrow icon at the end of an entry and check the Save/Forward Destination setting. You can also print a network status sheet to check the network connection.
    425 There is not enough storage space available in the forwarding destination folder for faxing. Increase the storage space.
    428 The destination for faxing was wrong or the destination does not exist. From the Home screen, select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings. Select the arrow icon at the end of an entry and check the Save/Forward Destination setting.
Published:  Jul 13, 2017 Was this helpful​? Thank you for the feedback!
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