How should I transport or store my product?

  • Whenever you transport your product, prepare it as described here.

    Observe the following precautions when transporting the product: Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. Leave the ink cartridge installed. Removing the cartridge can dry out the print head and may prevent the product from printing. Avoid strong impacts which may damage the product. Do not leave the product in direct sunlight, near heat sources, or inside cars or other hot locations. The product may be deformed or ink may leak.

    1. Press the  power button to turn off the product.
    2. Make sure the green power light on the front of the product is turned off and then unplug the power cord.

      Make sure the power light is off before unplugging the power cord; otherwise, the print head may not return to the home position. This can cause the print head to dry out and may prevent the product from printing.

    3. Remove all the paper.
    4. Remove any memory cards inserted in the product.
    5. Disconnect any connected cables.
    6. Close the LCD screen, cover, and output tray.
    7. Place the product in a bag if traveling a short distance, or in its original packaging materials (or equivalent packing materials) when transporting the product a long distance.
    If print quality has declined when you print again, clean and align the print head. Related concepts
    Print Head Maintenance
    Print Head Alignment
    Related tasks
    Removing a Memory Card
Published:  Sep 10, 2015 Was this helpful?​ Thank you for the feedback!
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