The CD/DVD won't feed correctly or is ejected. What should I do?

  • Try the following:

    • Make sure you insert the CD/DVD tray correctly.
    • If the tray is ejected when you start a print job, the printer is not ready. Wait until you see a message instructing you to close the output tray all the way.Then reinsert the tray and press the OK button.
    • As you insert the tray, you may meet some resistance. Continue sliding the tray into the printer until the arrow marks on the CD/DVD tray and the product line up.
    • Make sure the surface of the CD/DVD you are printing on is blank and clean. A CD/DVD with images or text already on the surface area may not load correctly.
    Published:  Aug 31, 2016 Was this helpful?​ Thank you for the feedback!
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