faq-0000a23-wfm5799 | SPT_C11CG04201 | Epson WorkForce Pro WF-M5799 | WorkForce Series | All-In-Ones | Printers | Support

I see a Job Status error code on my product. What does it indicate?

If a job does not complete successfully, you can check the error code for the reason. Press the Job/Status button, select Job Status > Log, and select the incomplete job to display the error code and additional information.

Code	Condition/solution
001	The product was turned off by a power failure.
101	Memory is full. Reduce the size of the print job by lowering the print quality, changing the format setting, or reducing the number of graphics or the number and size of the fonts.
102	Collated printing has failed due to a lack of available memory. Clear fonts and macros from the product's memory using the PDL Font > Macro option from the Settings > General Settings > System Administration > Clear Internal Memory Data list, reduce the size of the print job, or print one copy at a time.
103	Print quality was decreased due to a lack of available memory. If the quality of the printout is unacceptable, try simplifying the page by reducing the number of graphics or the number and size of the fonts.
104	Reverse printing has failed due to a lack of available memory. Clear fonts and macros from the product's memory using the PDL Font > Macro option from the Settings > General Settings > System Administration > Clear Internal Memory Data list or reduce the data size of the print job.
106	Cannot print from the computer due to access control settings. Contact your product administrator.
107	User authentication failed and the job has been canceled. Make sure the user name and password are correct. If you still cannot print, select Settings > General Settings > System Administration > Security Settings > Access Control. Enable the user restriction function and allow the job without authentication information.
108	Confidential job data was deleted when the product was turned off.
109	The received fax was already deleted.
110	The job was printed 1-sided because the loaded paper does not support 2-sided printing. If you want to print on both sides, load paper that supports 2-sided printing.
111	Available memory is running low. Reduce the size of the print job by lowering the print quality, changing the format setting, or reducing the number of graphics or the number and size of the fonts.
120	Cannot communicate with a server using an open platform. Check the server or network for errors.
201	The product's memory is full. You can send pages individually, or print received faxes and delete them to free up memory space. If you are sending a monochrome fax to a single destination, you can send it by using Direct Send.
202	The line was disconnected by the recipient's fax machine. Wait a moment, then try again.
203	The product cannot detect a dial tone. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
204	The recipient's fax machine is busy. Wait a moment, then try again.
205	The recipient's fax machine does not answer. Wait a moment, then try again.
206	The phone cable is incorrectly connected to the product's LINE and EXT ports. Connect the phone cable correctly.
207	The phone cable is not connected. Connect the phone cable.
208	The fax could not be sent to some of the specified recipients. Print a fax log to check which recipients failed to receive the fax. If the Save Failure Data setting is turned on, you can resend a fax from Job Status in the Job/Status Menu.
301 401	There is not enough storage space available to save the data in the external memory device. Clear space on the device, reduce the number of documents, reduce the size of the scanned image, or use a different device.
302 402	The external USB memory device is write-protected. Disable write protection.
303	No folder is available for saving the scanned file. Create a folder or use a different USB memory device.
304 404	The external USB memory device has been removed. Reinsert the device.
305	An error occurred while saving data to an external memory device. If the device is accessed from a computer, wait a moment, then try again.
306	The product's memory is full. Wait until current jobs are finished processing.
311 321 411 421	A DNS error has occurred. Check the DNS settings for the server, computer, or access point. DNS settings for the server can be checked from the DNS Server option in the Setup menu. If the problem cannot be cleared, contact your product administrator.
312 412	An authentication error has occurred. Check the Server Settings in the Setup menu. If the problem cannot be cleared, contact your product administrator.
313 413	A communication error has occurred. Check the network connection or the authentication settings in the Settings > General Settings > Scan Settings > Email Server > Server Settings menu. The authentication method of the settings and the email server may not match. When you select Off as the authentication method, make sure the authentication method of the email server is set to None. If the problem cannot be cleared, contact your product administrator.
314	The data size exceeds the maximum size for the attached files. Increase the Attached File Max Size setting in the Scan Settings menu on your product or lower the file size of the scanned image.
315 327	The memory is full. Retry after other ongoing jobs have finished.
322	An authentication error occurred. Check the Location settings in your scan destination or contact.
323	A communication error has occurred. Check the Location settings in your scan destination or contact, or check the network connection.
324	A file with the same name already exists in the specified folder. Delete the duplicate file or change the file name prefix in the Scan Settings > File Settings menu.
325 326	There is not enough storage space available in the specified folder. Increase the storage space in the specified folder, delete unnecessary files, or lower the file size of the scanned image.
328	The destination was wrong or the destination does not exist. Check the Location settings in your scan destination or contact.
331	A communication error occurred. Make sure the product is connected to the network correctly.
332	There is not enough space available for saving the scanned files in the specified folder. Delete unnecessary files from the specified folder.
333	The destination could not be found because the destination information was uploaded to the server before sending the scanned data. Select the destination again.
334	An error occurred while sending the scanned data.
341	A communication error has occurred. Make sure the product is connected to the computer or network correctly. Make sure you have installed Document Capture or Document Capture Pro. If the problem cannot be cleared, contact your product administrator.
405	An error occurred while saving data to an external USB memory device. Reinsert the USB memory device or use a different USB memory device on which you created a folder using the Create a folder to save fax data setting.
422	An authentication error has occurred. Make sure the settings are correct for the folder selected in Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings.
423	A communication error has occurred. Check the network connection, or make sure the settings are correct for the folder selected in Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings. If the problem cannot be cleared, contact your product administrator.
425	There is not enough storage space available in the forwarding destination folder. Increase the storage space in the destination folder.
428	The destination was wrong or the destination does not exist. Make sure the settings are correct for the folder selected in Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings.

Published: Jun 21, 2018 Was this helpful? Thank you for the feedback!