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I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?

    The cartridge may not be seated properly and may need to be reseated. Do the following:

    1. Do one of the following:
      • If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and follow the on-screen instructions or the instructions below to replace the cartridge.
      • If you are replacing a cartridge before you see a message on the LCD screen, press the home button if necessary, and select Maintenance > Ink Cartridge(s) Replacement > Next > Start.
    2. Lift up the scanner unit.

      Caution:
      Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable or translucent film inside the product.

    3. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.

    4. Make sure the yellow tape is removed from the cartridge. Remove only the yellow tape.

    5. Insert the cartridge into the holder again and press it down until it clicks into place.

    6. Lower the scanner unit.

      The product starts charging the ink. This takes a few minutes. When you see a completion message on the LCD screen, ink replacement is complete.

Published:  Apr 5, 2018 Was this helpful​? Thank you for the feedback!
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