How should I transport or store my product?

  • If you need to store your product or transport it a long distance, prepare it for transportation as described here.

    Caution: During transportation and storage, follow these guidelines:

    • Because the product is heavy, two or more people should lift and carry it using the hand positions shown here:

    • If additional paper cassettes are installed, uninstall them before lifting the printer.
    • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
    • Leave the ink packs installed. Removing the packs can dry out the print head and may prevent the product from printing.

    Note: Before storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out. Store your product in a cool, dry place.

    1. Turn off the product.
    2. Wait for the  power light to turn off, then unplug the power cable.
    3. Disconnect any connected cables.
    4. Remove all the paper from the product.
    5. Lift up the printer cover.
    6. Make sure the print head is in the home position on the right.
    7. Secure the print head to the case with tape as shown.

      Do not touch the translucent film inside the product; otherwise, you may damage your product.

    8. Lower the printer cover.

    9. Unlock and open the front cover.

    10. If you have the protective material that shipped with your product, use it to secure the ink pack trays.

      Note: This protective material may not have been included with your product depending on when you purchased it.

    11. When you are finished, close and lock the front cover.

    12. Uninstall the optional paper cassette, if necessary.

    13. Close the rear paper feed slot, feeder guard, output tray, and lower the control panel.

    14. Remove the output tray.

    15. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product.

    Keep the product level during transportation. If print quality has declined when you print again, clean and align the print head. Make sure you remove the tape securing the print head and the protective material attached to the ink pack trays before using the printer.

    Related concepts
    Print Head Cleaning
    Print Head Alignment
Published:  Oct 11, 2018 Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​