My printer stops responding when I try to scan. What should I do?

  • Make sure your product's firmware is up to date. To update the firmware, you can use the following options:

    • Run Epson Software Updater, which is installed the first time you install the printer driver.
    • Select Settings and then Firmware Update on the product's control panel.
    • Select Software Update on the Maintenance tab in the Windows printer driver.
Published:  Apr 7, 2020 Was this helpful?​ Thank you for the feedback!
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