Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Enterprise WF-M20590F

How do I create a header for my faxes?

  • The name and phone number you enter in the Fax Setup Wizard will appear in the fax header on your faxes. See below for instructions on using the Fax Setup Wizard.

    Using the Fax Setup Wizard

    You can setup the product's basic fax settings using the Fax Setting Wizard. This wizard is automatically displayed when the product is turned on for the first time. You can also change these settings individually from the Fax Settings menu.

    Note: These settings can be locked by an administrator. If you cannot access or change these settings, contact your administrator for assistance.

    1. Press the  home button, if necessary.
    2. Select Settings.
    3. Select General Settings.
    4. Select Fax Settings. You see this screen:

    5. Select Fax Setting Wizard.
    6. Make sure a phone line is connected and select Proceed.
    7. Use the on-screen keyboard to enter the sender name for your fax source, such as your name or a business name. You can enter up to 40 characters. Select OK.
    8. Use the on-screen keyboard to enter your fax number, up to 20 characters and select OK.

      Note: The name and phone number you enter appears in the fax header on the faxes you send.

    9. On the Distinctive Ring Setting screen, do one of the following:
      • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to use for incoming faxes. Go to step 12.
      • If you do not have a distinctive ring service, select Skip and go to the next step.

      Note: Distinctive ring services allows you to have several phone numbers on one phone line. Each number is assigned a different ring pattern. You can use one number for voice calls and another for fax calls. Select the ring pattern assigned to fax calls in the Distinctive Ring Setting. If you select a ring pattern other than All, Receive Mode is automatically set to Auto.

    10. On the Receive Mode Setting screen, do one of the following:
      • If you have connected an external telephone or answering machine to the product, select Yes and go to the next step.
      • If you did not connect an external telephone or answering machine, select No and go to step 12. (Receive Mode is automatically set to Auto; otherwise you cannot receive faxes.)
    11. On the next Receive Mode Setting screen, select Yes to receive faxes automatically or select No to receive faxes manually.

      Note: If you connect an external answering machine and select to receive faxes automatically, make sure the Rings to Answer setting is correct. If you select to receive faxes manually, you need to answer every call and use the product’s control panel or your phone to receive faxes.

    12. On the Proceed screen, confirm the displayed settings and select Proceed, or press the back arrow to change the settings.
    13. On the Run Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check result. If there are any errors reported, try the solutions on the report and run the check again.

    Note: If the Select Line Type screen appears, select the correct line type. If the Select Dial Tone Detection screen appears, select Disable. However, disabling the dial tone detection function may drop the first digit of a fax number and send the fax to the wrong number.

    Related tasks
    Entering Characters on the LCD Screen
Published:  May 14, 2020 Was this helpful​? Thank you for the feedback!
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