My printout has lines running through it. What should I do?

• If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Turn off any high speed settings in your product software.
  • Align the print head. If print quality does not improve after aligning the print head, disable the bidirectional (high speed) setting.
  • When vertical banding appears or the paper is smeared, clean the paper path.
  • You may need to replace the ink cartridges.
  Related concepts
  Print Head Nozzle Check
  Print Head Cleaning
  Related tasks
  Aligning the Print Head Using the Product Control Panel
  Selecting Additional Layout and Print Options - Windows
  Selecting Printing Preferences - Mac
  Loading Paper in the Cassette
  Related references
  Paper or Media Type Settings - Printing Software
  Related information
  Replacing Ink Cartridges and Maintenance Boxes