My scanning software doesn't work properly in Windows or on my Mac. What should I do?

  • If your scanning software does not operate correctly, try these solutions:

    • Make sure your computer has adequate memory and meets the system requirements for your operating system.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
    • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
    • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel.
    • If you are scanning with the ADF, make sure the ADF and document covers are closed.
    • Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning stops if the total data size reaches the limit.
    Related concepts
    Uninstall Your Product Software
    Related references
    Windows System Requirements
    Mac System Requirements
Published:  Apr 16, 2020 Was this helpful?​ Thank you for the feedback!
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