Support Printers All-In-Ones WorkForce Series Epson WorkForce Enterprise AM-C5000

My printout has incorrect colors. What should I do?

  • If your printouts have incorrect colors, try these solutions:

    • Make sure the paper type setting matches the paper you loaded.
    • Make sure the Grayscale setting is not selected in your printer software.
    • Select EPSON Standard as the Color Mode (Windows) or Mode (Mac) setting in the printer software.
    • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
    • The ink cartridges may be old or low on ink, and you may need to replace them.
    • After you print, the colors in your printout need time to set as the ink dries. During this time, the colors may look different than you expect. To speed up drying time, do not stack your printouts on top of each other.
    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software.
    • Select Custom as the Color Correction setting on the More Options tab of the printer software, then click Advanced. Try changing the Scene Correction setting to something other than Automatic. If changing that setting does not work, change the Color Management setting to any color correction method other than PhotoEnhance.
    • If you are using a Mac, select ColorSync from the Color Matching menu of the driver.
    • If you are using the Windows PostScript printer software, try adjusting the Color Mode setting on the Advanced tab of the printer software.
    • If you are using the PostScript printer driver and the file you are printing was created in an application that allows you to change the data format, make sure the settings in the application match the settings in the printer driver.
    • For best results, use genuine Epson paper.
    • Remove any dust or dirt on the originals and clean the scanner glass.
    • Do not press with too much force on the original or the document cover.
    • If you are copying an original, lower the Density setting.
    Related tasks
    Cleaning the Scanner Glass
    Related references
    Paper Loading Orientation
    Compatible Epson Papers (U.S. and Canada)
    Compatible Epson Papers (Latin America)
    Windows System Requirements
    Mac System Requirements
Published:  Feb 8, 2024 Was this helpful?​ Thank you for the feedback!
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