Support Printers All-In-Ones WorkForce Series Epson WorkForce Enterprise AM-C5000

My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?

  • Carefully clean the scanner glass and ADF. See below.

    Cleaning the Automatic Document Feeder

    You can clean the ADF if you see lines or streaks in your copies or scanned images.

    Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.

    1. Lift the lever and open the ADF cover.
    2. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF.

      Do not use a dry cloth; you may damage the ADF rollers.

      Note: Wait until the rollers are dry before using the ADF.

    3. Close the ADF cover. The lever clicks when the cover is fully closed.
    4. Open the document cover.
    5. Remove the cleaning cloth from its holder.
    6. Clean the areas shown in the illustration. You will need to lift the edge of the document cover to reach some locations.
    7. Return the cleaning cloth to its holder when you are finished.
    8. Close the document cover.
Published:  Feb 8, 2024 Was this helpful?​ Thank you for the feedback!
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