I still see white or dark lines in my printout after cleaning the print head three times. What should I do?

  • If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head several times, you can run a Power Cleaning.

    If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12 hours before running another Power Cleaning.

    Caution:
    Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the product. Power Cleaning may cause the maintenance box to reach its capacity sooner. When the maintenance box is full, you need to replace it to continue printing. If the ink levels or the free space in the maintenance box are insufficient for Power Cleaning, you cannot run this feature.

    Caution:
    Power Cleaning may cause the maintenance box to reach its capacity sooner. When the maintenance box is full, you need to replace it to continue printing. If the ink levels or the free space in the maintenance box are insufficient for Power Cleaning, you cannot run this feature.

    Related concepts
    Maintenance Box Replacement
    Related tasks
    Refilling the Ink Tanks

    Power Cleaning Using the Product Control Panel

    You can run a Power Cleaning using the control panel on your product.

    Note: After a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.

    1. Visually check the ink levels and make sure each ink tank is at least one-third full.

      Caution:
      If you run a Power Cleaning when the ink levels are low, you may damage the product.

    2. Press the  home button, if necessary.
    3. Select Maintenance > Power Cleaning.
    4. Follow the on-screen instructions to run the Power Cleaning. A confirmation screen is displayed when Power Cleaning is complete.
    5. Select OK on the confirmation screen and then run a nozzle check.
    If the print quality did not improve, turn off the printer and wait at least 12 hours before running another nozzle check. Run Print Head Cleaning or Power Cleaning depending on the printed pattern.

    If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.

    Related concepts
    Print Head Cleaning
    Print Head Nozzle Check
    Related tasks
    Refilling the Ink Tanks
    Loading Paper in the Cassette
    Related references
    Where to Get Help

    Power Cleaning Using a Computer Utility

    You can run a Power Cleaning using a utility on your Windows or Mac computer.

    Note: After running a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.

    1. Make sure there are no errors on the LCD screen and the output tray is extended.
    2. Load a few sheets of plain paper in the product.
    3. Do one of the following:
      • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the Maintenance tab.
      • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
    4. Select Power Cleaning. You see a window like this:

    5. Follow the on-screen instructions to run a Power Cleaning.
    6. When Power Cleaning is finished, run a nozzle check.
    If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support.Related concepts
    Print Head Nozzle Check
    Print Head Cleaning
    Related tasks
    Refilling the Ink Tanks
    Loading Paper in the Cassette
    Related references
    Where to Get Help
Published:  Aug 5, 2021 Was this helpful​? Thank you for the feedback!
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