What does the message on my product's LCD screen mean?

  • See below.

    Product Status Messages

    You can often diagnose problems with your product by checking the messages on its LCD screen.

    Note: If the LCD screen is dark, press any button on the control panel to wake the product from sleep mode.

    Error code/message Condition/solution
    (E-01) A printer error has occurred. Turn the product off and then back on again. If the error continues, check inside the product for a paper jam. If there is no paper jam, contact Epson for support.
    (E-02) A scanner error has occurred. Turn the product off and then back on again.
    (E-12) A borderless printing ink pad needs to be replaced. Contact Epson for support; this is not a user-replaceable part. Borderless printing is not available, but printing with a border is available.
    (W-01) A paper jam has occurred. Remove the jammed paper, then press the button indicated on the LCD screen to clear the error. If the error continues, turn the product off and back on again.
    (W-14) A borderless printing ink pad is nearing the end of its service life. Contact Epson for support; this is not a user-replaceable part. The error will be displayed until the ink pad is replaced. (To continue printing, press the  start button.)
    (I-22) Set Wi-Fi using Push Button (WPS). To establish a wireless connection using a router or access point, press the button on the router or access point, or click the button on its wireless settings screen displayed on your computer.
    (I-23) Set Wi-Fi using PIN Code (WPS). Enter the PIN code displayed on the LCD screen into the router, access point, or computer within two minutes. If you wait longer than two minutes, a time-out error occurs, the code changes, and you must enter a new code.
    (I-31) Set Wi-Fi using Wi-Fi Auto Connect. To make wireless connection settings from your computer, run the installer and follow the on-screen instructions.
    (I-41) The Paper Setup Auto Display option is disabled. You must enable Paper Setup Auto Display to use AirPrint.
    (I-60) Your computer may not support WSD (Web Services for Devices). The scan to computer (WSD) function is available only for computers running English versions of Windows 11, Windows 10, Windows 8.x, Windows 7, or Windows Vista. Make sure your product is connected correctly to the computer.
    Turn the power off and on again. If the problem persists, contact XX. Try the following solutions:
    • Turn the printer off and on again.
    • If you are using a Wi-Fi connection, turn the wireless router off and on again. If the error message is still displayed, make a note of the error code, and contact Epson support.
    The Ink Pad has reached the end of its service life. Please contact Epson Support. The ink pad needs to be replaced. Contact Epson or an authorized Epson service provider to replace the ink pad; this is not a user-replaceable part.

    If the ink pad has reached the end of its service life, you can no longer perform cleaning. Printing can be performed but the quality of the printouts cannot be guaranteed.

    Recovery Mode A firmware update has failed. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.

    Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.

    Related tasks
    Checking for Software Updates
    Accessing the Web Config Utility
    Using AirPrint
    Related references
    Paper Source Settings Options
    Where to Get Help
    Related information
    Refilling Ink and Replacing the Maintenance Box
    Solving Paper Problems
    Wi-Fi or Wired Networking
Published:  Mar 23, 2023 Was this helpful?​ Thank you for the feedback!
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