Support Printers Professional Imaging Printers SureColor Series Epson SureColor P5370 Standard Edition

I have smudges on my prints. What should I do?

  • See below.

    Cleaning the Platen

    You should clean the interior of the printer about once a month to prevent ink and paper particles from accumulating in the printer. Carefully follow the steps here to clean the platen to remove ink, paper particles, and lint.

    Caution: If ink remains on these parts, it could transfer to your printouts. Continued use of your product with ink, paper particles, or lint on these surfaces could damage the print heads or clog the nozzles.

    1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the electrical outlet.
    2. Wait for one minute before continuing.
    3. Open the printer cover.
    4. Use a soft, lint-free cloth to thoroughly remove dust and dirt from the platen as shown here. Wipe from the back to the front of the platen to avoid spreading the dirt.

      Caution: Do not touch the ink tubes inside the printer or the printer may be damaged. Do not touch the rollers or ink absorption parts (parts in gray above) or prints may be soiled.

      Note: For stubborn dirt, dampen a soft cloth with neutral detergent. Wring it out and clean the platen as shown above. Dry the platen with a soft, dry, lint-free cloth when you are finished.

    5. If any paper particles have accumulated in the holes shown here, use a pointed object such as a toothpick to push the material into the holes.
    6. Close the printer cover, plug in the power cord, and turn the product back on.
Published:  Jan 11, 2024 Was this helpful?​ Thank you for the feedback!
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