My product will not power up when the cable is connected to by PC?

  • Power the Computer off and disconnect printer cable from the back of the printer. Power the printer off and back on again to verify that the printer will power on without the printer cable connected. Reconnect the printer cable and turn on the computer first and then turn on the printer. If the printer does not power up, try exchanging the printer cable by purchasing a fully shielded parallel printer cable. You can also try moving the printer and the cable to another computer. If the printer successfully powers on, you may have a problem with the parallel port on your computer. However, if this condition persists, there could be a problem with the parallel port on your printer. Take the printer to an Epson Authorized Service Center.
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