Why won't my product do a self test?

  • Verify that the correct procedure for printing the self test has been performed. This problem is commonly caused by not holding down the required button long enough. Power on the printer while holding down the Load/Eject button until the data light comes on and the printer starts to load the paper. If the printhead is moving back and forth but there is no ink on the page, press pause, then turn the printer off. Using the instructions on the inside front cover of the printer as a guide, perform a two cleaning cycles; (COLOR Cleaning)-Press the PAUSE button, then ALT and Economy Condensed, or (BLACK Cleaning)-Press the PAUSE button, then ALT and Load/Eject. Try running the self test again. If self test still shows no ink on the page, contact the place of purchase for an exchange or send in the printer for service.
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