The print head hits against the side of my product. What should I do?

  • Try a factory reset on the printer.

    * Ensure that the printer cable is disconnected from the rear of the printer.

    1. Turn the printer off.

    2. Press the printer's power button while holding down the LOAD/EJECT & CLEANING buttons until the Paper Out light begins to flash, then release the LOAD/EJECT & CLEANING buttons and press the LOAD/EJECT button.


    Note: This does not reset the printers counters.

    If the reset fails to correct the problem, then the printer should be serviced.
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