The Power light is on, but nothing prints. What should I do?

  • Make sure the printer cable is connected. Turn off the printer and computer, then make sure the printer cable is securely connected to the printer and computer ports. Also, make sure the printer is directly connected to the computer and not through a pass through device such as a switchbox. Try printing again. If the cabling was not the problem, turn off the printer and computer, disconnect the interface cable and run a printer check (as described in Chapter 3 of your User's Guide). If the printer check works, check the application software for correct installation. Check to make sure that your computer has enough memory to handle the data in your print file. You may want to try reducing the resolution of your image, select fewer colors, or add more memory to the computer. If you are still having difficulty printing, try checking the Spool Manager to see if there are stalled print jobs. Delete any stalled jobs and resume printing. If the printer sounds like it is printing, but there is no ink on the page, the print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check must be performed as a cycle. After printing a nozzle check, examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to 6 cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. Any ink cartridge installed into the printer must have a white label on top of it. If the white label has been removed from the ink cartridge, do not install the cartridge. Using an ink cartridge which does not have the white label on it may damage the printer. If you have already installed a cartridge which is missing the white label, or if a previously installed ink cartridge was missing its white label at the time it was installed, and now head cleanings do not help the nozzle check pattern to print completely, your printer may require service and you should contact the EPSON Connection for further assistance.
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