My printout has incorrect or missing colors. What should I do?

  • The Ink option in the printer driver may be set to Black instead of Color. If so, change the Ink setting to Color. Make sure the Media Type setting matches the paper or media you are using. Let the printer driver automatically select other settings for the best quality. Make sure the printable side of the paper is face up. The Halftoning and Color Adjustment Mode options may be set incorrectly for your document type. The color settings in your application software may need adjustment. Refer to your software documentation for help on adjusting colors. Incorrect or missing colors can also be attributed to clogged nozzles in the print head. From the Utility section found in the EPSON printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check must be performed as a cycle. After printing a nozzle check, examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to 6 cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. Any ink cartridge installed into the printer must have a white label on top of it. If the white label has been removed from the ink cartridge, do not install the cartridge. Using an ink cartridge which does not have the white label on it may damage the printer. If you have already installed a cartridge which is missing the white label, or if a previously installed ink cartridge was missing its white label at the time it was installed, and now head cleanings do not help the nozzle check pattern to print completely, your printer may require service and you should contact the EPSON Connection for further assistance.
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