My printout has lines running through it. What should I do?

  • If the printer is printing blank pages, make sure you are using the correct printer driver and make sure the paper size is correctly selected in the driver. If the printer is printing black only, the Ink option in the printer driver may be set to Black instead of Color or a setting in the software may be set to print black only. Also, the print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, print a nozzle check and examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, clean the print heads by running the head cleaning utility in the printer driver. Then, print another nozzle check. The nozzle check and head cleaning are recommended to be performed as a cycle in order for the cleaning cycles to be most effective. If there are still gaps in the dot pattern, continue with another cycle. Perform up to 6 cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. Also, make sure you are using a genuine EPSON ink cartridge which has an EPSON label on top of it. If the EPSON label has been removed from the ink cartridge, do not install the cartridge. Using an ink cartridge which does not have the EPSON label on it may damage the printer. If you have already installed a cartridge which is missing the EPSON label, or if a previously installed ink cartridge was missing its EPSON label at the time it was installed, and now head cleanings do not help the nozzle check pattern to print completely, your printer may require service and you should contact the EPSON Connection for further assistance.
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