My printout has incorrect colors. What should I do?

  • Due to the fact that your monitor and printer use different technologies to represent colors, your printed colors cannot exactly match the colors you see on your monitor screen. Check the ink setting in the printer driver and make sure it is set to Color, not Black. Make sure the Media Type setting matches the paper or media loaded. Let the printer driver automatically select other settings for the best quality. Check to see that the paper is loaded correctly by removing the paper and reloading it, making sure that the printable side is face up. You can also adjust various color settings in your printer driver and possibly your application software to correct color problems in your image. Also, the print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, print a nozzle check and examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, clean the print heads by running the head cleaning utility in the printer driver. Then, print another nozzle check. A nozzle check and head cleaning must be performed as a cycle in order for the cleaning cycles to work. If there are still gaps in the dot pattern, continue with another cycle. Perform up to 6 cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. Any ink cartridge installed into the printer must have an EPSON label on top of it. If the EPSON label has been removed from the ink cartridge, do not install the cartridge. Using an ink cartridge which does not have the EPSON label on it may damage the printer. If you have already installed a cartridge which is missing the EPSON label, or if a previously installed ink cartridge was missing its EPSON label at the time it was installed, and now head cleanings do not help the nozzle check pattern to print completely, your printer may require service and you should contact the EPSON Connection for further assistance
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