The power light is on, but nothing prints. What should I do?

  • If your computer can't send the print job successfully, you may see a communication error window on your screen. Click the Stop button, then try the following: 1. Make sure the printer cable is connected securely and that the cable meets the system requirements. If the cable doesn't meet the specifications or is inoperable, try a different cable. 2. The printer may not be receiving power. Make sure it is plugged in securely and that the electrical outlet is operable and not controlled by a wall switch or timer. If in doubt, try another outlet. 3. Make sure you installed the printer software and both ink cartridges as described on the Start Here sheet. Also check that your printer is selected in your application or as your default Windows printer. 4. If you're printing on a network, you need to set up your printer for network printing as described in your Electronic Reference Guide.
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