How can I stop my product from feeding multiple pages at the same time?

• Make sure the paper you are using is not too thin (see paper specifications in the Appendix of your User's Guide). Remove the stack of paper and fan the edges to separate the sheets. Reload the paper, making sure the edge guides are snug against both sides of the paper, then press the Load/Eject button to see if it feeds the paper correctly. Make sure the paper you are using is not coated on both sides.